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Review
'Why is everything so complicated for us? All this can be done in an easier way'. Phone calls like these from the CEO are no longer to be expected after having read `Eine Million oder ein Jahr' -- CIO Magazine, September 2006It is definitely a clear and exceedingly practical signpost which should not be missing in IT interested people's library. -- journal, July 2006Top European CIO's book translated to English Favourite read of European CIOs has been translated to provide an insight into IT industry. One of the most popular books amongst European CIOs is now available in English. IT's Hidden Face, written by Claude Roeltgen the CIO of one of Luxembourg's top banks has been a top read amongst CEOs, CIOs and government ministers across the continent. --CIO UK, June 22, 2009I came away realizing it might be the first time I read a book that talks comprehensively about management process and procedures of IT in a no-nonsense manner... A jungle of any sort is a challenging environment to map out, but Roeltgen does an excellent job of diagramming the IT shop -- Chris Curran, CIODashboard.com, Dec 2, 2009 His book tackles the communications gulf between IT ... and the rest of the world. -- ITKnowledgeexchangetechtarget.com, Nov 2, 2009Favourite read of European CIOs has been translated to provide an insight into IT industry. One of the most popular books amongst European CIOs is now available in English. IT's Hidden Face, written by Claude Roeltgen the CIO of one of Luxembourg's top banks has been a top read amongst CEOs, CIOs and government ministers across the continent. --Top European CIO's book translated to English CIO Magazine UK, June 22, 2009 ...provides a detailed overview of a variety of compelling IT topics including management, security, software instability and the day-to-day responsibilities of IT professionals. -- CBR Magazine UK, Sep 2009While the book is must reading for everyone in IT, it should be required reading for all C-Level executives and probably End Users as well. It might not be a bad idea for your significant other to read too so he or she can get an idea what you have to deal with everyday. This books strips away the myths and misconceptions of what goes on "behind the curtain" and explains in detail the challenges people in IT have to face each day. -- Becker's IT Training Blog Jan 31, 2010
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From the Inside Flap
"If you are a business manager who needs to work successfully with IT, or if you are an IT professional who needs to be able to explain why something can indeed be installed in 10 minutes but that success demands many more steps before and after that, this book is for you." Mike O'Dell, CIO Pacific Coast Building Products and Chairperson ASUG (Americas' SAP Users' Group) in his foreword
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Product details
Paperback: 286 pages
Publisher: CreateSpace Independent Publishing Platform (June 15, 2009)
Language: English
ISBN-10: 1442152311
ISBN-13: 978-1442152311
Product Dimensions:
6 x 0.6 x 9 inches
Shipping Weight: 1.1 pounds (View shipping rates and policies)
Average Customer Review:
4.8 out of 5 stars
48 customer reviews
Amazon Best Sellers Rank:
#294,446 in Books (See Top 100 in Books)
"If the automobile had followed the same development cycle as the computer, a Rolls-Royce would today cost $100, get a million miles per gallon, and explode once a year, killing everyone inside." - Excerpt quote from Robert X CringelyThis book is a business reading of epic proportions. It redefines the entire worldview as businesses increasingly rely on technology to be competitive and innovative, and yet IT projects continuously fail to deliver. We are at a defining moment in economic history: will we fully harness the power of technology to make our businesses better and smarter, or will it run amok always threatening risk of catastrophe? Nowadays, the most effective way for any business to innovate seems to be through technology, so the pressure is on!The author does a phenomenal job painting a picture of everything wrong with the I.T. world, including its operations, management, principles, and culture. The practical as well as global awareness I gained from just this book is phenomenal. I feel like I can see through the smoke and mirrors I have spent years trying to figure out when dealing with our IT project managers.My only criticism is while the author does an incredible job describing the problems, he does not really put forth a solution. He instead says it will "take decades to play out" for I.T. to reach maturity. He suggests that one day, maybe an innovative I.T. vendor will solve the riddle to make things work. I disagree. For a book that riffs I.T. vendors constantly, I'm surprised he's still looking for a cure from the hair of the dog. The catalyst will be innovation from within. You should outsource where it economically makes sense, yes. But in this era, outsourcing to IT vendors who in turn outsource, then outsource, then outsource again (all the way to India!) is not the solution. The author says himself it is perverse to think technology can be commoditized. What we really need is somebody to step up and defy the prevailing attitude of "this is the way things are".
I'm an IT professional. I got this book after reading some juicy excerpts from it on a Web site I frequent. The book really shows it's written by someone with deep, in-the-trenches experience. It provides a thorough overview of a modern IT organization structure and day-to-day operations, mixed with a couple of really good and insightful ideas.Thus, from the substance side, it is rather good. However, the form tends to be poor. Not only is it obviously suffering from translation woes (not that I speak German, but English is not my first language and I tend to notice translation issues in general); it also lacks coherence at times. Trying to be benevolent, I thought to myself that the book was indeed written by a large bank's CIO, jotting scattered notes between never-ending meetings. But seriously, it could benefit from better editing.In the end, if you are an IT professional, you may feel that the book does little more than describe what you do and add to your despair about the profession's sad state. I am also rather surprised about the rave reviews the book includes from several European magazines, claiming the book may fix the gap between business and IT almost by itself.Try, however, to look aside at the book's obvious shortcomings, and you'll in fact find a very valuable message targeted at IT: we must honestly, brutally and vocally communicate to the business what it really costs to properly run IT in terms of effort and commitment, what a generalized mess is the state of commercially available business software, and how high the stakes are in such an immature discipline. Real, positive change for all parties involve may begin to emerge from it - certainly not miraculous and immediate, but it should set the tone for fruitful action.
Really good read. I even saw situations in the book that I experience daily while working in IT. If you want to know how non-IT users think about persons that work in IT, then this book will let you know exactly how non-it person view you as an IT Professional.If you work in IT then you should read this book,Andrew
and quite vindicative for everyone working in this field, because he was so honest about all the frustrations we face.
As a IT Consultant you haven't the real understanding of your customer's problems cause you're just focused on your stuff.I personally recommend this book to all IT Consultants and coming IT Engineer to have a brief overview of the scope of complexity in an IT Department.I'll be more humble yet in my recommendations.ThanksPierre E. NEIS, cspo
An excellent guide to translate IT jargon to English. It lifts a veil from the perceived obscurity that affects IT. In a humorous style that gets straight to the point Claude Roeltgen manages to dispense substantive knowledge that is highly valuable to the novice and scarred IT veteran alike. A masterpiece!
My recommendation borrows directly from Dr. Andreas Resch in his forward to the book. He says this book “elucidates many of the reasons why things are not as they were expected, why things still don’t work the way they were announced. But it also explains how it can be better understood and, therefore, be better managed. The book builds bridges; it connects worlds and, therefore, prevents small incidents at the frontier between technology and applications, as well as hard confrontations between huge expectations and complex projects.“ I completely agree.
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